LET’S FIND YOUR NEXT STEP

Your feedback moves us forward.

Get help with a theme, report a problem or share a feature idea. We listen to the people building with ThemeIcon and use that feedback to guide improvements.

Set up your theme

Follow the installation and demo setup guide, from the first upload to your own homepage.

Read documentation

Find your purchase

Access available downloads, orders and inherited ThemeBounce license records.

Open your account

Make it your own

Have a layout or styling change in mind? Start with a focused customization brief.

Explore customization

SEND A SUPPORT REQUEST

Tell us what you need.

Include the theme name and your website URL. For an issue, explain what happened and how to reproduce it. For a feature idea, describe the problem you want it to solve.

Support request

Your name

Email address

Website URL

Theme

What can we help with?

Order reference (if available)

Tell us about the issue

Include your theme version, steps to reproduce and what you expected. Do not send passwords, license keys or payment details.

Your request

I understand my details will be used to respond to this request as described in the Privacy Policy.

If you are human, leave this field blank.

A few useful details

Your theme and Free or Pro edition
Your WordPress and theme version
The page where the issue appears
What you expected and what happened
Your order reference, if relevant

Keep credentials private.
Do not include passwords, license keys or payment-card details in this form.

You can also reach us at [email protected]. The request is stored in our support form so we can follow up.

QUICK ANSWERS

Before you send your request

Where are my downloads?

Sign in to My account → Downloads using your purchase email. Available downloads follow your order and license entitlement.

I bought a theme from ThemeBounce. Can you find my order?

Use your original purchase email to sign in. If your purchase is missing, choose “Legacy purchase or license” in the form and include the order reference. Do not send your password or full payment-card details.

Can you help me match a live demo?

Start with the setup guide and the matching Free or Pro demo. Tell us which theme, edition and section you are trying to recreate.

Is a design change included in theme support?

Support covers questions about your theme and its documented features. For personal layout or styling changes, use the customization service so the scope can be agreed first.

How do I request a refund?

Read the return policy, then include your order reference and the problem you encountered in a support request.